Lee Baron is proud to announce that Frank Hendy, Concierge at Dickens Yard, has been awarded Concierge of the Year 2016 at the News on the Block Property Management Awards.
Judged by a panel of industry experts, the Concierge of the Year award honours those that have demonstrated approachability, care and skill in job performance, response to leaseholder needs, and an ability to meet and overcome specific challenges during the course of the year.
For Frank Hendy, this year has been yet another exemplary year and a prime example of his dedication to delivering excellent service to residents and leaseholders alike. A member of The Society of the Golden Keys, Frank consistently goes above and beyond the call of duty, and this year has proved no exception. Frank works tirelessly to improve quality of service to guests through integrity, professionalism, co-operation and by sharing information.
Frank joined the permanent Concierge team at Dickens Yard – a site managed by Lee Baron, comprising 700 apartments, pool and gym (as well as commercial space) – in 2013. Not only is Frank always courteous but he has developed an in-depth knowledge of Dickens Yard itself and the surrounding area, so he always has a suggestion should residents need advice on transport or local amenities such as restaurant recommendations or the best local shops. He recognises the importance of greeting residents and guests: getting to know the names of all the residents is the key to providing a quality, personalised service.
Frank acts as a one-man support network and a lifeline for Dickens Yard residents: he is always prepared to answer questions, help with an errand, or provide an ingenious solution to a problem. His dedication to upholding Health and Safety procedures ensures that residents are kept out of harm’s way. Finally, his knowledge of the building’s systems, and his charming, convivial manner, help leaseholders to keep down repair costs whilst aiding in attracting new residents.
One Dickens Yard resident said:
“Frank always deals with problems very quickly and with a personal touch that really makes a difference to the residents. He is always calm, cheerful and eager to help; he is a credit to the team and, as residents, we are very lucky to have him.”
Another resident stated:
“Frank listens patiently to whatever people have to say – whether it’s about the building or just chit chat – and knows the names of all the residents’ children, even the ones that live abroad. He is cool, smart and humorous. He epitomizes the quality and class of modern management.”
Many warm congratulations to Frank, a true asset to the team at Dickens Yard and to Lee Baron!